Credit & Collections Associate

at  Xerox

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts.

Scope:

• Senior level job with extensive work experience
• Has developed expertise in a variety of work processes through job-related training
• Generates new and innovative solutions to complex problems, and proposes improvements to processes
• Analyzes complex technical problems and delivers solutions where precedent may not exist
• Works autonomously within established procedures and practices
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules
• A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
• Will have specialized external certification (technical roles)

Primary Responsibilities:

• Performs one or more of the following duties:
• Monitors delinquent accounts and implements collection procedures.
• Sends follow-up letters and accepts payment on certain accounts.
• Performs tasks and ensures quality in support of post-sale customer administration business initiatives.
• Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
• Re-bills companies or individuals when appropriate.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
• Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
• Reviews and makes recommendations regarding bad debt or write-offs.
• Develops and maintains relationships with external credit agencies
• Collect coins and currency from parking meters and toll pay stations
• All other duties as assigned

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts

Primary Responsibilities:

• Performs one or more of the following duties:
• Monitors delinquent accounts and implements collection procedures.
• Sends follow-up letters and accepts payment on certain accounts.
• Performs tasks and ensures quality in support of post-sale customer administration business initiatives.
• Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
• Re-bills companies or individuals when appropriate.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
• Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
• Reviews and makes recommendations regarding bad debt or write-offs.
• Develops and maintains relationships with external credit agencies
• Collect coins and currency from parking meters and toll pay stations
• All other duties as assigne