Credit & Collections Representative II, German Speaker

at  Thermo Fisher Scientific

JOB DESCRIPTION

Job Description
Position Summary:
The Credit & Collections Representative will ensure the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular ’order hold’ review and decision making.
The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

SKILLS & QUALIFICATIONS REQUIRED:

• Skills:
  This position interacts with various levels of internal and external customers, and therefore effective and confident sense of communication are required to address issues, provide updates and lead successful customer discussions.
  Shown attention to detail and accuracy.
  Proficiency in collaborating efficiently with a wide range of people to achieve common goals.
  Strong interpersonal and time management skills to ensure prioritisation and timely completion of tasks and efficiency in balancing multiple responsibilities simultaneously.

Problem-solving and analytical ability.

• Qualifications and experience

Fluent in English and if specified, another European language is required.
University or College degree / degree in accounting or finance is an advantage.
Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
Relevant software application knowledge is a plus (e.g., Oracle E1, SAP, CForia, etc.).
General credit control account administration experience is welcomed

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out function related procedures to place accounts on hold assigned accounts, and closely follow them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Line Manager on resolution.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and settle when accounts should be placed on hold.
• Log, review and follow-up customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Stakeholders and Customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:
• Assist the cash application team where required (remittance request etc.).
• Assist with the company’s e-invoicing process, if relevant.
• Other additional duties or tasks may be assigned periodically by direct leader.