Credit&Collections Specialist

at  Vodafone

WHO WE ARE:

• Vodafone is pioneering Ireland’s gigabit society.
• We are Ireland’s leading total communications provider offering products and services make a real impact in the lives and communities of our customers.
• As part of Vodafone Group, we are part of the world’s largest mobile community with a presence across all five continents.
• We’re at the forefront of innovation in Ireland.
• From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
• Our purpose is to connect for a better future, and this is made possible by our people.
• No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.
• You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
• Our people are at the centre of everything we do.
• We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland.
• Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded.
• We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
• Vodafone is committed to support LGBT+ people at work.
• We are an equal opportunities employer where our people can be at their best.

ROLE PURPOSE

• The Credit & Collections Specialist is responsible for cash collection, reconciliation, issue resolution, and analysis across multiple currencies and payment methods.
• You will be responsible for resolving issues on held invoices through effective cross-functional relationships.
• Your analytical skills will be used to review payments and reconciliations. You will also manage a shared mailbox, handling a wide variety of requests and queries.

ESSENCE OF ROLE – KEY ACCOUNTABILITIES:

• Achieve collection targets and drive continuous improvement of aged debt.
• Help resolve customer queries in a timely manner.
• Conduct daily collection calls to customers to ensure the portfolio of customers is contacted.
• Attend debt In query meetings with stakeholders to drive resolution of queries.
• Maintain regular communication with business units on customer queries to ensure timely collection of debt.
• Establish and build relationships with customers to ensure the smooth running of accounts.
• Maintain customer master data.
• Assist with month-end tasks (ad hoc)
• Document processes and keep documentation up to date.
• Offer ad-hoc support to the Finance Team as required (audit queries).