Credit Control and Collections Clerk

at  LSL Property Services

Job Locations: UK-Newcastle Upon Tyne Job Profile:
An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a 3 month temporary contract.
Supporting our Your Move & Reeds Rains estate agency brands this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.
Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first-class service to our clients using best practice to achieve swift collection of any rent arrears and fees.

Working as a Credit Control and Collections Clerk we will offer you:

• A competitive basic salary plus a quarterly target related bonus incentive.
• Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes.
• Full support in developing your career.
• Free onsite parking.
• Work Pattern - Monday - Friday 09.00am - 5.00pm

ESSENTIALS SKILLS, QUALITIES & EXPERIENCE REQUIRED TO JOIN THE TEAM:

• Preferred knowledge and experience of credit control procedures or possess customer service/contact centre experience.
• Ability to stay calm and composed on phone calls.
• Able to prioritise and organise own workload.
• Approachable and able to work as part of a team.
• Target Driven with a pro-active nature.
• Excellent listening and communication skills.
• Highly numerate with good working knowledge of MS Excel & Word.
• Ability to understand company process and procedures documentation and successfully complete all in-house training.

• Responsible for chasing and collection of any overdue rent and fees.
• Handling a large volume and inbound and outbound calls.
• Using best practice to move issues along at pace and in a tenacious and energetic way.
• Proactively speak with tenants, to find their reasons for non-payment of rent, and to landlords to update them on the issues.
• Always being aware of team and individual collection targets and understanding progress against the targets.
• Negotiating with tenants and landlords to mutually agree arrears instalment plans.
• Administrative duties related to estate agency lettings.
• Handling complaints and issuing 1st line responses.
• Liaising with Operations and internal functions to resolve queries.