Credit Control & Collection Supervisor, NA/LA

at  International Flavors Fragrances

Job Summary
IFF is a global creator and manufacturer of scent, taste, nutrition, and biosciences solutions that puts the needs of our people, customers, and communities at the heart of what we do. Our Global Shared Services (GSS) team is building a leading organization rooted in a culture of continuous improvement, clean process design, and adoption of the latest technology and automation innovations. We are very excited to welcome a new Credit Control & Collection Supervisor to our team!
The role is based in our Budapest GSS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.
What You will do:

Manage a team of Analysts/Associates/Specialists/Coordinators responsible for North America and Latin America:

• Meeting Key Performance Indicators, such as past due and order hold targets, as well as accuracy and timeline related metrics.
• Ensuring a strong successful relationship with Business Credit, CSR, Sales and Finance Leaders in support of adequately addressing and resolving day-to-day issues and maximizing cash collection.
• Working out process improvements together with the teams and manager in order to manage an optimal utilization of the team resources.
• Executing centralization plans, ensuring a smooth transition to BSSC.
• Proactively escalating business and performance issues to the SSC’s Credit Operations Manager.
• Interviewing and selecting new employees.
• Ensuring full compliance of internal controls, as well as participating in internal and external audits, providing accurate data on time.

Who You are:

• Good command of Spanish and/or Portuguese both verbal and written.
• Good command of English both verbal and written.
• At least 4-6 years of experience in similar field, in a workflow coordination/SME/senior or lead role.
• College graduate or bachelor’s degree in accounting/finance or accounting professional equivalent.
• Advance knowledge of Microsoft Excel and other Microsoft tools.
• Ability to work in a fast-paced environment while maintaining accuracy and providing high level customer service.
• Being a team player with a can-do-mentality.

Our Benefits:

• Home Office opportunity from the beginning (3 days/week)
• Annual bonus
• Cafeteria
• Health insurance
• Welcoming, supportive multinational team
• Professional onboarding process
• Training opportunities, language learning opportunity, development programs
• Team buildings

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit
IFF.com/careers/workplace-diversity-and-inclusion
to learn mor

• Meeting Key Performance Indicators, such as past due and order hold targets, as well as accuracy and timeline related metrics.
• Ensuring a strong successful relationship with Business Credit, CSR, Sales and Finance Leaders in support of adequately addressing and resolving day-to-day issues and maximizing cash collection.
• Working out process improvements together with the teams and manager in order to manage an optimal utilization of the team resources.
• Executing centralization plans, ensuring a smooth transition to BSSC.
• Proactively escalating business and performance issues to the SSC’s Credit Operations Manager.
• Interviewing and selecting new employees.
• Ensuring full compliance of internal controls, as well as participating in internal and external audits, providing accurate data on time