Credit Controller

at  Gowling WLG UK LLP

We are looking for a Credit Controller to join our Finance team based in Birmingham City Centre.
This is an opportunity to join the credit control team in Birmingham working, to manage, co-ordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of non-payment, whilst maintaining the firms’ client service delivery levels and high professional standards.

ABOUT YOU:

For this role we are looking for a credit controller who understands the significance of internal and external client relationships and the importance of the ability to communicate with a professional, yet assertive manner in collecting debts.
To this role you will bring significant experience of credit control and account reconciliation ensuring the flexibility to work within a changing environment, working to given timeframes and anticipate likely workflows whilst ensuring strong attention to detail and consistently producing a high quality work. This role sits within a strong supportive team, so to succeed you will need to be a driven and motivated individual who is keen to contribute to the team.
It is important to understand within this role, you are providing a service to both internal and external stakeholders and building strong rapport and relationships will contribute to the success and development of the firm.

KEY SKILLS AND EXPERIENCE:

• Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
• Ability to conduct face to face and telephone debt reviews with partners and fee earners.
• Experience of dealing with international clients is desirable.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
• Competent in the use of MS Office, including experience of Microsoft Excel and Word.
• Excellent written and verbal communication skills with the ability to communicate at all levels.
• To have a flexible and proactive approach to debt collection.

EQUAL OPPORTUNITIES:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.
At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone’s potential and together to achieve personal and business goals.
If you have any queries in relation to this position or would like to see a full job description, please contact Meg Astley at meg.astley@gowlingwlg.com

The Credit Controller will work with the Birmingham Credit Control team, taking responsibility for the credit control of their own ledger across the firm’s practice groups. The position will report into the Credit Control Manager.

Duties and responsibilities include, but are not limited to:

• Chasing outstanding debts for Practice Groups by telephone and email;
• Recording chase history and agreed payment timescales on the system;
• Proactively resolving and monitoring any queries raised;
• Liaising with partners and associates on all debts, including conducting face-to-face meetings;

Please note working hours will be 9.30am to 5.30pm as standard with the ability to move to flexible working hours after you have passed your 6 month probation period. Hybrid working will come into effect following a training period which will be confirmed by management once you are up to speed and comfortable with the requirements of the role.