Credit Controller

at  GreenThumb

Title: Credit Controller
Location: St Asaph Business Park
Starting Salary: £30,000
Hours: Full Time (Permanant) Monday - Friday

KNOWLEDGE, SKILLS AND EXPERIENCE

Experience in a similar role is essential. This role requires good problem-solving skills, attention to detail, excellent customer service and a high level of skills in the use of Excel. The role also requires good communication skills and the ability to collaborate with other departments within the business.
A minimum of 2 years’ experience in a credit control role or function.
Hands on experience of debt collection activities, at both a consumer and company level.
Able to confidently discuss overdue accounts directly with customers to achieve a positive outcome.
Excellent knowledge of basic accounting including double entry bookkeeping.
Knoweldge of typical daily bank reconciliation processes for BACs and other receipts.
Ideally experience of Financial Force accounting system or other SalesForce -based accounting systems.
Attention to detail and ability to investigate and provide solutions to identified problems.
Manage workload independently with a clear focus on goals, cash collection and DSO reduction.
Produce credit control reports and analysis, building those reports where required.
Be a team player who enjoys working with other functions and teams in the business.
Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy.
Ability to communicate effectively both orally and in writing.
Ability to work methodically and systematically and to present information clearly and succinctly.
Ability to use own initiative.
Trach record of achieving targets and improving departmental performance.
Working knowledge of all Microsoft applications.

• Take control of all matters concerning the timely collection of the Company’s trade receivables.
• Ensure that customer accounts are reconciled, and franchise partners receive a monthly statement of account.
• Recommend Credit Notes where errors have been made in billing and follow this through to ensure they are raised in a timely manner and allocated correctly to invoices
• Ensure that all customer receipts are entered onto the customer accounts accurately and in a timely manner. This includes all BACS, card, cheque and DD receipts.
• Manage the achievement of debtor days targets across both customer and franchise partner billing.
• Issue customer debt statements and debt reminders.
• Reconcile debtor accounts with our franchise partners, putting into place agreements for settlement and managing to conclusion.
• Liaise with external debt chase specialists when required.
• Liaise with the Contact Centre providing them with accurate statements and information so that they can resolve customer queries around payment and recover overdue monies.
• Control placing overdue accounts on hold and the subsequent activities to collect outstanding monies.
• Perform regular reviews of customer accounts on hold.
• Produce credit control and aged debt reports for management in a timely and accurate manner.
• Attend regular review calls with colleagues within the corporate and franchise divisions to review debt status for their area.
• Support the Finance Team, performing any other duties consistent with this position as may now and again be assigned to you.
• Commit to your own development through effective use of GreenThumb’s performance review scheme and staff development process