Credit Controller

at  Perkbox Vivup

UK Remote
Why Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

ABOUT THE ROLE

In this role, you’ll manage the end-to-end collection process for your own portfolio of clients, focusing on proactive strategies to effectively reduce Days Sales Outstanding (DSO) and aged debt. You’ll handle timely cash allocation, ensuring accuracy and efficiency in all transactions. Keeping customer contact information up to date will be a priority, as will prompt responses to client queries, with a collaborative approach to supporting the team’s shared mailbox. This role is perfect for someone who is detail-oriented, proactive, and enjoys working in a client-focused environment.

WHAT YOU’LL BE DOING

• Receiving and resolving queries received by email or by phone
• Contacting/chasing customers for payment by phone and by email
• Utilise our accounts system (Sage Intacct) to manage debtors, invoices, and payments accurately.
• Contribute to the successful system migration from Sage Intacct to NetSuite with respect to the credit control function.
• Reconcile sales ledgers, tracking payments received and invoices issued. Including posting and allocating payments.
• Ensuring customer invoicing information is current and updated on systems
• Building relationships with customers and liaising with them to resolve issues and ensure timely payment
• Build relationships with colleagues throughout Vivup, specifically Client Success team.
• Ensuring that customer data is managed in accordance with GDPR regulations
• Develop relationships with client organisations to optimise credit collections