Credit Controller

at  PrePayPower

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers

REQUIRED SKILLS & EXPERIENCE

• Minimum 3 years’ experience in a customer service /Credit Control environment.
• Previous utilities experience particularly within Energy/Telecoms would be a distinct advantage.
• Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.
• Proven ability to work to strict targets to achieve individual and team objectives.
• Experience of working with a Customer Relationship Management system beneficial.
• Excel skills and good working knowledge of MS Office would be an advantage.

Career Incentives & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier

THE ROLE

We are looking for a target-driven Credit Controller to work within a recently established credit control team. The purpose of the role is to ensure that all outstanding bills are paid, in a timely manner, through a combination of monitoring customer account balances, running dunning cycles where overdue balances are identified, and working with customers to remove any barriers to payment.
The ideal candidate will have previous experience in a phone-based customer service/credit control role with the ability to handle any customer with a calm, professional, and empathetic demeanor. You will be able to demonstrate strong negotiation skills and competency in dealing with numbers and explaining invoices to customers in detail. Previous experience in the energy/telecoms industry will be a distinct advantage.
This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers.

KEY RESPONSIBILITIES

• Handling inbound and outbound calls to customers about overdue bills
• Ensuring all customer queries are dealt with efficiently and promptly to expedite payment of overdue bills.
• Negotiation, set up, and monitoring of mutually suitable repayment plans.
• Liaising with billing and other relevant departments to resolve outstanding customer issues that are creating a barrier to payment.
• Working with third-party collections agencies and dealing with exceptions on final overdue accounts.
• Ensuring compliance with company procedures and regulatory policies when it comes to the removal of energy supply.
• Dealing with network operator technicians regarding the removal of energy supply.
• Working with our onboarding teams to assess the credit risk of new customers coming on to supply.
• Adhoc duties as required.