Credit Controller

at  Rightmove

WE’RE LOOKING FOR SOMEONE WHO:

• Has proven background in customer experience and conflict resolution
• Has at least four years’ experience and success in working collaboratively in a credit control team
• A team player, with a positive attitude who is flexible and will pitch in as needed
• Is tenacious in chasing down aged debt to resolution and enjoys the challenge in this and working in an agile fast paced environment
• Is organised, proactive and can manage and prioritise their own workload: keeping plans and records of chasing activity and planning/diarising next steps
• Can work independently on their book, to drive delivery and outcomes, once manager direction and priorities are given
• Has high standards, cares about the quality of delivery/output and takes pride in their work: including having a ‘continuously improvement’ mindset
• Is a clear and strong communicator in both written and verbal form, who is confident in speaking to different people internally and within the customers’ businesses
• Strong excel skills and used to using this and able to navigate and sort information with ease
• Experience with ledgers in finance systems – we use NetSuite and training will be given.
  About Rightmove
  Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
  We’re home to the UK’s largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Be approachable and appreciate what others do
• Make complex things as simple as possible
• Build great teams, because Rightmove is people
• Drive improvement, we can always be better
• Share early, honestly and often

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all this has caught your eye, you may well be a Rightmover in the making…
What we offer

People are the foundation of Rightmove - We’ll help you build a career on it.

• Cash plan for dental, optical and physio treatments
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
• Hybrid working pattern with 2 days in office
• Contributory stakeholder pension
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
• Competitive compensation package
• Paid leave for maternity, paternity, adoption & fertility
• Travel Loans, Bike to Work scheme, Rental Deposit Loan
• Charitable contributions through Payroll Giving and donation matching
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate about Customer Care, then get in touch

THE ROLE:

This position will suit someone with at least four years’ experience in a corporate credit control team within a large company.

WHAT YOU’LL BE DOING:

• Owning some Business Unit ledgers to follow up on all aspects that ensure the book ageing is limited:
• Working proactively in managing the ledgers and collecting any overdue debts by phone and email to customers
• Investigating and resolving inbound customer queries that are preventing payment
• Putting accounts on hold as and when required
• Ensuring all contact details, direct debit details, payer status and other information is always up to date in the finance system
• Sending copy invoices and statements where required, resolving “no PO, no Pay” customer accounts
• Customer account reconciliations to match credits etc
• Providing the sales team with debtor updates in clear, standardised format and answering queries
• Working as a second person on other ledgers to cover holidays etc and ensure each book has cover, including working on inbound queries for the largest business unit
• Ad hoc mini projects within credit control to enhance the efficiency of the processes in place, with direction from the manager
• Supporting the manager in a range of ad hoc matters that crop up to help resolve them.