Credit Controller

at  Telcom Group

End to end Credit Control duties using telephone/email while adhering to the company’s credit control policy
Referring debt to our external debt collection agency as required
Carrying out customer credit checks to minimise exposure to the business
Query resolution including liaising with internal stakeholders where required
Cash allocation and reconciliation
Issuing statements and reminders
Building and maintaining strong relationships with customers.
Creating weekly debtor reports for internal departments
Support with customer billing using our in-house billing software and accounts system
Processing billing/service cancellations as required
Raise credit requests
Supporting with the Accounts inbox and Ticketing system which processes incoming requests and invoices.
Dealing with any general queries including updating records for address changes, contact names and any other minor queries.