Credit Controller

at  Well Pharmacy

Overview of the role
As credit controller, you are responsible for the collection of Sales Ledger Debtors ensuring that maximum cash collection is achieved, bad debts are kept to a minimum and company targets and DSO achieved.
you will develop essential business relationships with customer accounts payable functions as well as internal stakeholders.
The role is hybrid working with 3 days in the office, and 2 days working from home.

Main Responsibilities

• To provide a customer service function and credit control function to ensure the prompt collection of sales ledger accounts via telephone, email, letters, and debt collection agency, Approx 3,000.00 live accounts with a balance on each month per ledger.
• Chasing current balances ensuring customers do not over exceed on their credit limits.
• Ensure that the credit risk policy is adhered to by means of obtaining credit reports and other public data available, providing recommendations to the AR Manager
• Ensure that all doubtful and bad debts are identified promptly and reported to management.
• Lead monthly debt review meetings with key personnel across the business to discuss current debt and plans to mitigate using KPI’s.
• Act as a subject matter expert in Open Accounts to identify areas of improvement to the Credit Control Process
• Ensure all cash for the ledgers is allocated daily to ensure outstanding debt is up to date,
• Monthly invoicing to be actioned for OTC.
• Assist in the review of process documentation.
• Timely action of cheque allocation, processing & Banking
• resolution of incoming queries with high attention to customer service, sending copy documentations and raising queries.
• Credit checks to be actioned daily.
• Direct debits to be set up monthly for wholesale side of the business, approx. 200/300 per month.
• Adhoc admin tasks.
• On stop reports to be issued to sales reps prior to overdue accounts being placed on stop.
• Supporting with yearly audit.

KEY KNOWLEDGE AND SKILLS REQUIRED FOR THE ROLE:

• Experience of Credit Control processes through to debt collection
• Good problem solving and organisational skills.
• A keen attention to detail
• Ability to work to strict deadlines
• Excellent communication skills, both verbal and written
  The Ideal Candidate
  Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
  Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
  About The Company
  For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
  Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
  The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
  We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
  We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

Main Responsibilities

• To provide a customer service function and credit control function to ensure the prompt collection of sales ledger accounts via telephone, email, letters, and debt collection agency, Approx 3,000.00 live accounts with a balance on each month per ledger.
• Chasing current balances ensuring customers do not over exceed on their credit limits.
• Ensure that the credit risk policy is adhered to by means of obtaining credit reports and other public data available, providing recommendations to the AR Manager
• Ensure that all doubtful and bad debts are identified promptly and reported to management.
• Lead monthly debt review meetings with key personnel across the business to discuss current debt and plans to mitigate using KPI’s.
• Act as a subject matter expert in Open Accounts to identify areas of improvement to the Credit Control Process
• Ensure all cash for the ledgers is allocated daily to ensure outstanding debt is up to date,
• Monthly invoicing to be actioned for OTC.
• Assist in the review of process documentation.
• Timely action of cheque allocation, processing & Banking
• resolution of incoming queries with high attention to customer service, sending copy documentations and raising queries.
• Credit checks to be actioned daily.
• Direct debits to be set up monthly for wholesale side of the business, approx. 200/300 per month.
• Adhoc admin tasks.
• On stop reports to be issued to sales reps prior to overdue accounts being placed on stop.
• Supporting with yearly audit