Credit Fraud Order Review Specialist

at  Grainger

Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Primary Function
To investigate orders and accounts that are found to be potentially fraudulent while ensuring the following: Continued positive sales growth and profitability, Positive contributions to economic earnings and increased shareholder wealth, Recognizing fraud and coding accounts accordingly, Effective utilization of SAP R/3 to maximize productivity within the department
Main duties and Responsibilities

The Credit Fraud Order Review Specialist must work closely with Accertify, Security (Investigate), Customers, Sales, Branch Services, Legal, On-Site Services, Collections, Credit, and Accounts Receivable departments.

• Work with cross-functional resources to resolve potential fraud issues and code accounts accordingly resulting in well informed business decisions that help reduce fraud exposure for the company.
• Provide Security with information about fraud accounts and fraud attributes.
• Facilitate order review and releasing through the proper administration of fraud logic to maximize data integrity and process efficiency.
• Prioritize, review and resolve suspected fraud transactions.
• Enable communications and establish relationships with business partners and customers.
• Maintain knowledge of regulatory guidelines and changes (Sarbanes Oxley, SEC, GAAP, UCC guidelines, NACM, etc.).
• Meet with internal/external business partners to foster and maintain close working relationships as required.
• Understand Grainger’s core business.
• Performs other duties as assigned.

Education and Experience

• 1-3 years of experience in related field preferred.
• High school diploma or equivalent; some college and/or specialized training preferred.
• Experience with fraud transactions and accounts, credit, and process resolution required.
• Ability to work effectively and develop relationships with all levels of management.
• Demonstrated writing/oral communication skills.
• Other attributes and competencies include: results driven, customer focused, decisive, analytical, creative, agile, and possess technical literacy.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

Please refer the Job description for details