Credit Hire Claims Handler

at  EXO Recruitment Ltd

EXO are delighted to be working with a dynamic and fast-growing Accident Management company who have an exciting opportunity available for a Credit Hire Claims Handler to join their existing team.
We are looking to speak with experienced Credit Hire Claims Handlers who are looking to enhance their careers and join a dynamic company which values both it’s employees and clients.
This really is a unique opportunity to make the role your own. Someone with an entrepreneurial mindset would be ideal as this role will need someone with an aptitude for business development as well as claims, as this is a growing area of our clients business, and ideally they would like someone to come in with their own ideas.
The successful candidate will be responsible for reviewing, processing, and managing insurance claims efficiently and accurately. This role requires strong organisational skills to ensure that all claims are handled in accordance with company policies and regulatory requirements.
Salary of between £26,000 and £32,000 (depending on experience) plus benefits

JOB DESCRIPTION

• To deliver outstanding service to our customer base through the management of the full claims process (inbound and outbound call and e-mail traffic).
• Efficiently and effectively handling all Accident related requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers.

QUALIFICATIONS

• Proven experience in a Credit Hire motor claims role is essential with at least 2 years experience required.
• A thorough understanding of credit hire is essential
• Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
• Proficiency in using computer systems and software applications relevant to claims processing.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with strong analytical skills.
  This is a unique opportunity to join a forward-thinking company with a great working culture that’s in a real phase of growth. Please apply TODAY!
  Job Type: Full-time
  Pay: £26,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Application question(s):

• You will need to have a thorough understanding of credit hire claims to be considered for this role

Experience:

• motor claims: 2 years (required)
• Credit Hire Claims: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Walsall, West Midland

• Answering inbound calls presented within the agreed business KPI’s
• Deliver a personal service to all customers, facilitating their vehicle and driver related requirements within the clients’ agreed parameters.
• Managing First Notification of Loss process efficiently, ensuring all stakeholders are kept informed.
• Managing Repair Process – progressing claims from estimate to completion to ensure efficiency of process and ensuring down time of vehicle is kept to a minimum.
• Ensuring ULR process is effective – producing all losses for presentation to ULR provider and ensuring effective chasing of all outstanding loss recoveries in-line with the accident circumstances.
• Product Invoicing – responsible for the accurate and prompt processing of all accident related invoicing requirements.
• Customer Updates – First point of contact for customer enquiries and all Accident related requirements.
• Insurer and External Agencies – First point of contact for all customer insurance companies and external parties on behalf of our clients customers.
• Ensuring all parties are well informed regarding all necessary claims.
• Managing the daily task allocation within the operating system, planning prioritising and demonstrating effective time management to ensure all planned activities are executed.
• Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
• Diary, task, activity and action point management in Outlook and the operating system.
• Adherence to the Information Security Management System, raising concerns with the Data Protection Officer.