Credit Hire Claims Specialist

at  BT6 Resourcing

JOB SUMMARY:

We are looking to recruit Credit Hire Claims Specialists in full or part-time permanent positions to support the company’s continuing growth, reporting to the Bridgetech Automotive Services Credit Hire Leader.
Although this is a home working role at present, it is our ambition that this role will transition into a hybrid one, with travel into an office at some point in the future.
You will be responsible for all aspects of the third-party claims lifecycle and claims costs. You will be delivering highly technical outbound calls to motor insurance claimants and their representatives to settle the costs and liability associated with a motor accident.
Experience working in a similar role is essential.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Knowledge of the motor insurance market, in particular Claims Handling including Credit Hire and Repair
• Previous experience in liability would be an advantage
• Excellent telephone manner and great negotiation skills
• Good verbal and written communicator
• Good Excel, Word and Microsoft Office skills
• Attention to detail
• A can-do, positive mentality
• Ability to work under pressure and to target

PREFERRED SKILLS – KNOWLEDGE

Experience gained working in the insurance or credit hire sector. Success Criteria

• On target successful settlement rates and negotiated rental periods
• Monthly targets met, or exceeded
• Delighted customers
• Your ability to work as a team player
• Asking for assistance early when needed

ROLE TITLE: CREDIT HIRE CLAIMS SPECIALIST

Fast growing, technology led company that delivers market leading (and award winning!) solutions and services to motor insurers reducing exaggerated claims costs.
We are the UK’s leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and we represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK, ROI and Australasia.
We passionately believe in nurturing, supporting, and developing our people, offering good remuneration and other financial incentives. If you want to grow with our business, we will support your career development.
We have a reputation for being disruptive, challenging the norm, a fierce focus on first class service and a can do attitude. We want all our clients to feel that we’re a delight to deal with, with the engagement and delivery process being a breeze.

KEY TASKS

• Making and receiving calls to third-party claimants and their representatives discussing, often complex areas of insurance handling and case law to reach the appropriate settlement cost for our clients.
• Updating the systems of record.
• Obtaining status updates on the vehicle repair, conveying this to all stakeholders, notifying the replacement vehicle provider and any other interested parties.
• Obtaining, assessing the veracity of invoices for the repair costs and the vehicle hire, as well as any other costs, ensuring these have been properly managed and reaching an appropriate settlement rate with the other party.
• Prepare the claim for payment and handing off to panel lawyers, if appropriate, when the claim cannot be settled