Credit Hire File Handler - Complex Hire Team

at  Keoghs

DESCRIPTION

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.
This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims may consist of indemnity disputes and will vary in value up to £50,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.

Benefits:

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• Gym flex*
• Access to Online Discount Sites

KEY ACCOUNTABILITIES

• The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decisions
• Formulating an initial strategy for approval by Technical Supervisor.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately recording time
• Accurately completing the dispute resolution process
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

• Drafting defences
• Completing allocation questionnaire’s
• Dealing with disclosure and exchange of evidence
• Completing listing questionnaire’s
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

EXPERIENCE, SKILLS AND QUALIFICATIONS

Essential:

• Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decisions
• Formulating an initial strategy for approval by Technical Supervisor.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately recording time
• Accurately completing the dispute resolution process
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environmen

The role will also involve an understanding of the court process, to include:

• Drafting defences
• Completing allocation questionnaire’s
• Dealing with disclosure and exchange of evidence
• Completing listing questionnaire’s
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedule