Credit Hire - Supervisor

at  BT6 Resourcing

Birmingham, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025Not Specified19 Oct, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Directly supervise and manage a small team of handlers responsible for volume litigated credit hire cases.
  • Provide technical supervision of claims and ensure proactive case management to meet deadlines.
  • Conduct performance reviews, including probation assessments, and manage team absences.
  • Communicate effectively with senior management and cascade relevant information to the team.
  • Motivate and engage team members, oversee their well-being, and support their professional development through coaching and mentoring.
  • Monitor financial performance of the team and ensure targets are met.
  • Ensure fee earners work effectively to meet client needs and the firm’s commercial requirements.
  • Address and manage any emerging risks or compliance issues in conjunction with the Team Partner.
  • Allocate work efficiently among team members based on their skills and technical knowledge while ensuring profitability.
  • Handle any complaints or escalated issues appropriately.
  • Act as a point of contact for clients, demonstrating appropriate knowledge and skill.
  • Support marketing and business development activities within the team, including attending events and providing training.
  • Manage a small caseload of mixed-value pre-litigated and litigated credit hire claims.
  • Maintain and develop technical knowledge through training sessions and relevant publications.
  • Handle confidential information in line with the firm’s data security protocols.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Banking / Insurance

Finance

Graduate

Proficient

1

Birmingham, United Kingdom