Credit Officer

at  Computershare

This is a hybrid position primarily based in Abbotsford. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

OTHER KEY SKILLS REQUIRED INCLUDE:

• Outstanding listening, oral and written communication skills for gathering and providing information
• Fast learner and able to adapt to new systems and processes
• A high level of initiative, tackling problems in a methodical and logical manner
• A passion for providing a fantastic customer experience
• Analytical and process-driven thinking
• High energy and motivation to succeed
• Strong computer skills (accurate typing/keyboarding)
• Strong attention to detail and an underlying commitment to delivering quality outcomes
• Strong understanding of excellent customer service with experience in Credit and Customer Service

A ROLE YOU WILL LOVE

As part of a close-knit team, you will be responsible for assisting customers with complex needs and providing them with suitable payment options or referring them to appropriate support services.
The Credit Team operate within CUS and must deliver within strict customer service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards and is expected to work collaboratively across teams within the same department, supporting continuous improvement and project-related activity related to the role

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Outbound and inbound calls to set and enter payment arrangements and ensure all relevant correspondence is issued to the customer
• Identify and support customers with complex needs and refer them to appropriate support services, assisting them with payment plans to meet their needs.
• Answer inbound customer service general enquiries via phone, email or web chat
• Drive customer satisfaction through provision of quality service to our internal and external clients
• Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
• Be engaged in own development and identify areas for improvement
• Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided

WHAT WILL YOU BRING TO THE ROLE?

To be considered for this position, you will have come from a fast-paced environment where you have first-hand experience in Utilities or back-office operations handling.