Credit Operations Analyst

at  Koch Global Services

Your Job
The role is responsible for ensuring Georgia Pacific’s credit processes operates as effectively as possible. The successful candidate will manage a customer portfolio and assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure. The Credit Operations Representative will continuously monitor accounts order statuses and work closely with other teams to determine course of action within its established guidelines. Develop collaborative relationships with internal and external business partners to eliminate and understand reasons for order holds. When necessary, will work closely with collections and credit analysis to implement a course of action that may include negotiation, payment schedule development or escalation to required parties.
Our Team
At Koch Industries, we seek talent that adds value to the products and services we offer, aiming to improve society’s quality of life. We are committed to continuous transformation, striving to maintain our position as the preferred partner for driving improvement and transformation within our group of companies.

WHO YOU ARE (BASIC QUALIFICATIONS)

• Associate or experience in business, finance, accounting, or any other related field
• Spanish and English written and verbal communication
• 2 - 3 years in B2B Credit Operations or Backoffice operations
• Bachelor’s degree in business, finance, accounting, or any other related field
• Experience with S4 HANA, M3 Infor and/or GETPAID
• Experience with salesforce.
• Experience with ServiceNow.

• Analyze, research, and resolve all issues related to order holds.
• Work with credit analysis, collections, and businesses to set up customers correctly within Credit system and ERP’s.
• Contact customers via phone, email, portal, or any other means regarding documents.
• Support Master Data Management (MDM) and business team to ensure customers are set up correctly and in a timely manner.
• Establish relationships with the business and customer service to assist customer set up.
• Escalate order holds according to established guidelines.
• Support cash application, collection, credit analysis, and MDM teams when required.
• Work with customers and internal resources to reduce/eliminate recurring issues to drive down overall order releases within the portfolio.
• Coordinate internal resources to resolve parent child relationships on the credit system.
• Document correspondence and update customer account as needed in system of record.