CREDIT RECOVERY OFFICER

at  COLLECTIUS CMS S PTE LTD

JOB DESCRIPTION

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection (as per defined process).
• Conduct administrative duties – monitoring of payments and file management.
• Maintaining a high level of customer service while collection actions are adhering to company policies and procedures.
• Able to handle complaints and understand customer concerns to provide solution.
• Any other ad-hoc duties.

REQUIRED KNOWLEDGE & EXPERIENCE: -

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local languages will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software & applications.
• Work independently and as a team player.
• Customer centric.

Please refer the Job description for details