Credit Solutions Manager

at  EC Credit Control

EC Credit Control has been helping our clients get paid since 1989. We are a specialist credit management agency and work hard to improve businesses’ cash flow.
Watch this video to see what our people have to say about why they love working at EC Credit Control!

"HIGHLY EFFECTIVE TOOLS BACKED UP WITH A KNOWLEDGEABLE, PERSONABLE ACCOUNT MANAGER AND TEAM OF PEOPLE WHO ARE EASY TO CONTACT AND EFFICIENT AT GETTING YOU THE INFO YOU NEED"

EC Credit Control forms part of the Turners Automotive Group, opening a wide range of opportunities for you throughout NZ. EC Credit Control is an equal opportunity employer who embraces diversity in the workplace.

WHO WOULD SUIT THIS ROLE?

We’re looking for an ambitious Credit Solutions Manager to join our team and help improve the financial wellbeing of our customers. We’re looking for a strategic thinker with strong leadership skills to lead a successful resolutions team. If you’re a problem solver, with excellent organisational and customer service skills then this could be a good role for you

WHAT DOES THIS ROLE ENTAIL?

• Oversee the Resolutions team with support from the Team Leaders, handling any escalated or difficult customer queries that arise.
• Support the Resolutions team ensuring all employees receive all required training, overseeing recruitment of any new team members, and promoting a team culture that aligns with company values and goals.
• Keep up with changes in legislation governing debt collections
• Monitor KPIs to identify areas for process improvement and implement enhancements to increase team effectiveness.
• Contribute to ECCC’s strategy and board reports