Crew Logistics Coordinator

at  Tait

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

• Assist in the on the ground delivery of Crew Logistics operations, analyzing areas of improvement and implementing important change to the affected crew.
• Coordination of on ground operations and reporting in relation to Crew Transportation, including but not limited to Accommodation Shuttles, Site Shuttles, Perimeter Shuttles. This will involve working with multiple transport providers and ensuring a smooth operation at all transport points (including offsite locations)
• Assist with on ground coordination of key transportation movements, such as crew ingress and egress.
• Assist in developing and maintaining Crew Logistics content across several information sources for crew – primarily the Crew Handbook and Crew Hub information pages. Ensure that information is maintained for accuracy at all times for example, processes and schedules, and assist with translation where necessary.
• Assist in developing key pieces of Crew Logistics communications including but not limited to; travel itineraries, pre departure information, and accommodation guides, including translations where needed.
• Provide friendly and efficient assistance to festival crew regarding their questions and concerns, and supporting the Crew Services Kiosk where required. Ensure clear and professional communication with crew members and suppliers, acting responsively to questions and issues, and escalating where required.
• Assist with the creation of the After-Actions post event report, including qualitative feedback and data/metrics developed throughout the execution of the event.
• Collaborate and communicate with all stakeholders on a regular basis on all responsibilities listed above, and ensuring that all changes, requests and issues are clearly communicated to all stakeholders. This will include internal festival Crew Logistics teams and Travel Agency.
• Participate in regular department meetings (Video Conference, Call, in-person, as appropriate) to receive updates, communication, and workshop ideas.
• Support the wider Crew Logistics team with any onsite operational or administration tasks as requested