Crime & Online Fraud Support Analyst

at  Mitie

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

NOTE

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business

JOB OBJECTIVES AND RESPONSIBILITIES

The online Fraud Analyst role is to deliver reliable, data analysis to identify potential fraud and risk issues at the account level, The online fraud Analyst will develop and implement operational data analysis, Primary responsibilities include identifying and developing various techniques utilizing data analysis to identify, monitor, and mitigate fraud associated with new and current clients and programs.

MAIN DUTIES

• Undertaking financial crime investigations into chargeback activity identified, providing subject matter expertise and end to end case management with the objective of securing criminal convictions and custodial sentences. (or intelligence led crime prevention?)
• Analysing transaction data and intelligence to identify patterns of suspicious activity in relation to online fraud
• Reporting key findings of online Fraud and recommendations to relevant risk management for further investigation.
• Working with key stakeholders across the business to develop effective crime prevention measures to assist with online fraud activity.
• Ability to build and maintain relationships with data mining systems developers making any relevant recommendations where appropriate to support ensuring processes are effective in reducing the risk of crime.
• Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
• Analyse crime trends and present actionable online fraud intelligence to provide advice or more effectively manage security resources
• Identify POI’s and OCG’s that propose a online fraud threat, and provide end to end case management with the objective of securing criminal convictions and custodial sentences
• Create online Fraud intelligence products to identify risk and vulnerabilities to our client’s retail operations and wider estate
• Present intelligence and evidence to the client leadership and law enforcement partners
• Promote intelligence sharing with internal and external stakeholders including law enforcement partners
• Bring to the fore innovations in online fraud threat intelligence to enhance the capability and reputation of the organisation as an industry leader
• Actively engage with internal and external customers to fully understand operational requirements and promote effective online Fraud prevention strategies
• Ensure compliance with GDPR and Company and Client quality standards
• Where appropriate, implement actions to protect the business and minimise non-compliance at all times
• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
• Other time critical tasks as directed by the client and management

HEALTH AND SAFETY RESPONSIBILITIES

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;