CRIS Administrator

at  Hampshire Hospitals NHS Foundation Trust

Aim to respond to and fix incident and service requests within speed and permission parameters at first point of contact, whilst maintaining a fast and efficient service Analyse situations and process information to identify and resolve a wide range of problems regarding first line support for applications and systems software, data communications, telecommunications, technical infrastructure and end user devices Investigate enquiries and queries from staff and provide assistance and advice as required Provide front line remote management services to resolve incidents where possible and within agreed timescales Advise staff and users on relevant systems and related policy (e.g. correct deferred status) Ensure all calls not resolved at first point of contact are passed on to the relevant second level support staff for resolution, in a manner according to their urgenc

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