Crisis Analyst (EMEA Region)

at  samdesk Canada Inc

We’re looking for an ambitious and passionate team member based in the UK or Ireland to join our Real-Time Coverage (RTC) team! As a Crisis Analyst, you will use human curation to support our AI-first approach to alerts by gathering and corroborating social media chatter.

WHO WE ARE

Samdesk is a global disruption monitoring tool that delivers real-time crisis alerts 24 hours a day, 365 days a year, powered by AI. We make sense of the world’s most valuable real-time data sources with the purpose to create a safer world. In 2021, Samdesk closed a $13.5M Series A and is proudly headquartered in Alberta, Canada with team members located all over the world. We are a growing team of dreamers and builders, passionate about building great products and services.

ABOUT THE ROLE

This is a demanding yet rewarding role providing critical live coverage of events occurring across the globe as part of our worldwide RTC team.
The Samdesk platform is an AI tool that is not only the first to break the news but also provides the information and context needed by today’s Fortune 500 organizations for their growing business continuity needs. The alert you send to a client about an active shooter threat at a shopping mall may prompt them to advise nearby customers and employees to seek shelter, lockdown stores and reroute deliveries away from the area. As such, clients trust us to provide them with up to date and accurate information in a timely manner.
Samdesk alerts vary greatly and range from disruptive weather and power outages, to bomb threats and active shooters.

WHAT YOU’LL DO

The successful candidate will join our real-time coverage team and report to our regional team lead in the EMEA region. Your time zone means you’ll work with both our APAC and EMEA analysts.

• You’ll be responsible for the quality of our data output (alerts, content, information), and ensuring that what customers see is timely and relevant
• You’ll help us to understand which events are of higher impact and relevance to our customers, and use your experience and judgment to prioritize
• You’ll be responsible for collecting information in real time, verifying it, and building out the breadth and depth of our clients’ understanding of events, applying samdesk’s approaches and principles
• You’ll be comfortable putting our clients’ information needs first during a crisis.
• You’ll contribute to shared resources to improve our content and information discovery processes and foster collaboration on the team.
• You’ll inform the rest of the team, in real time, on what’s happening, what they can expect, and how our customers might be impacted by it.

During a shift, you may have hundreds of incidents coming through the system to evaluate and make a decision on. You may only have 10 seconds to make a decision on each event - do our customers need to react to this?
To help you succeed, we provide a supportive team, the right tools, training and written standards to help guide you. For more impactful and significant events, you may be tasked to monitor these specifically in greater detail whilst your colleagues monitor separate events.
Although this is a remote role, you’ll work closely with colleagues across the world as part of the wider RTC team to support and advise each other on a variety of events and alerts. Whilst on shift you will connect with other Analysts in real time via an audio call to promote fluid communication and ensure events are monitored and enhanced in real time.
For an idea of what a typical day for one of our Crisis Analysts looks like, click Day in the Life of an RTC Analyst