Crisis Care Practitioner - 111 Mental Health Option

at  Norfolk and Suffolk NHS Foundation Trust

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you ?
This could be the job for you. We’re looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our Crisis Service in Suffolk.
Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.
Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.
Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You’ll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

• Job description subject to job evaluation*

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway. This might mean supporting with crisis calls, assisting with an assessment within psychiatric liaison or supporting the home treatment team with a visit to a patient in crisis.
We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

NHS pension
comprehensive in house & external training programmes
career progression
starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
staff physio service
NHS discounts and many more
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Answering calls from Service Users and on occasion professionals
Triaging and assessing over the phone
Safety Planning
Documentation of above including referrals, Notes, referrals to other teams
Liaison with other professionals and teams
On occasion, creating formulations and plans for our regular callers
Taking lead/champion subjects such as: Learning Disability,
Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
Face to face assessments where appropriate
Shadowing other teams where appropriate/possible
Brief intervention over the phone where appropriate
Quality Improvement
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