Crisis Program Manager

at  Distress Centre Calgary

CRISIS PROGRAM MANAGER

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

QUALIFICATIONS/EXPERIENCE

• Undergraduate degree in human services.
• 3-5 years supervisory experience.
• Experience in Information & Referral, System Navigation and/or crisis intervention considered an asset.
• Gender-Based Analysis+ and Brain Story certifications.
• Naloxone certification.
• First Aid and CPR certification.

Skills/Abilities:

• Ability to adapt and adjust to changing program needs.
• Strong communication skills, both written and verbal
• Strong interpersonal skills and high emotional intelligence
• Excellent conflict resolution skills
• Ability to learn new technologies and use technology to create efficient workflows.
• Ability to work collaboratively, set priorities, and meet deadlines in a fast-paced environment
• Organizational and problem-solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management and prioritization skills.
• Ability to maintain effective, cooperative working relationships with other staff and volunteers.
• Ability to engage stakeholders both inside and outside the agency and maintain good working relationships.
• Ability to research, assimilate, organize, analyze and summarize information.
• Intermediate proficiency with the Microsoft Office suite including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.

PRIMARY DUTIES

This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

Lines of Communication/Accountability

• Reports to the Senior Manager, Crisis and Navigation.
• Works closely with members of the People & Culture Team as well as Managers across Distress Centre Calgary