CRM Analyst - Data Governance & QA Testing

at  Carlisle Construction Materials CCM

PROJECT SUMMARY:

Carlisle Construction Materials LLC (CCM) is a diversified manufacturer and supplier of premium building products and related technologies for the commercial and residential construction markets. CCM offers high-performance, single-ply roofing solutions that include EPDM, TPO, PVC, metal, and roof garden systems.
We are seeking a CRM Intern to join our CRM team in the summer of 2025. This internship experience will provide the candidate with hands-on experience in managing and ensuring the quality, security, and usability of CRM Salesforce Data and Quality Assurance Testing or Salesforce programs within our organization. You will work closely with our CRM and Business Unit Team members to implement data governance frameworks, policies, and procedures. This role offers an excellent opportunity to learn about data management practices and QA testing methodologies and contribute to our CCM Salesforce Sales and Marketing Vision.

QUALIFICATION:

• Currently pursuing a degree in Business Administration, Marketing, Information Systems, or a related field.
• Eagerness and willingness to learn new concepts and stretch outside your comfort zone
• Familiarity with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics) is a plus.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Collaborate with data owners to define data standards, data quality metrics, and data lifecycle management practices.
• Monitor and report on data quality and governance metrics.
• Perform functional, integration, regression, and performance testing on data management systems.
• Identify, document, and track defects, and work with development teams to resolve issues.
• Validate data accuracy, integrity, and consistency across different systems and applications.
• Work closely with CRM team, data management, and business teams to understand data requirements and ensure alignment with data governance policies.
• Conduct QA Testing of various Programs and Processes in Salesforce and provide detailed feedback to the CRM Technical Team for evaluation and resolution
• Participate in team meetings and brainstorming sessions.
  Requirements: