CRM Business Analyst

at  Avanade

Come join us
As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters .

Skills and experiences

• You have a passion for learning along with good business sense and time management
• You know how to manage your clients’ expectations effectively
• Strong stakeholder management skills
• You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field
• Experience with the Microsoft Dynamics 365 modules
• Experience working with teams both on and offshore is nice to have, but not required

About you

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development

What you’ll do

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
• Participate in client workshops to analyse and design solutions for workstreams
• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
• Prototype, configure, and test respective business processes

Enjoy your career

Some of the best things about working at Avanade

• Pathway to work on industry leading programs of work
• Opportunity to work with global customers
• A people-first culture that supports innovation to push teams in new directions

• Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s nextReal-time access to technical and skilled resources globally

• Find out more about some of our benefits here .
  A great place to work
  As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
  We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page .
  Create a future for our people that focuses on
  • Expanding your thinking • Experimenting courageously • Learning and pivoting
  Inspire greatness in our people by
  • Empowering every voice • Encouraging boldness • Celebrating progress
  Accelerate the impact of our people by
  • Amazing the client • Prioritizing what matters • Acting as on

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and developmen

What you’ll do

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
• Participate in client workshops to analyse and design solutions for workstreams
• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
• Prototype, configure, and test respective business processe