CRM Business Analyst
at OTP Bank
Budapest, Közép-Magyarország, Hungary -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 11 Feb, 2025 | Not Specified | 12 Nov, 2024 | N/A | Communication Skills,Solution Development,Campaign Management | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
The CRM development and campaign management teams main mission is to support OTP Bank’s sales and customer care processes and operation with well-established and advanced CRM solutions and capabilities. The CRM became in last 20 years one of the fastest developed area at OTP Bank. Hence the solutions, the processes and the operations are continuously enhanced and renewed, the Bank has outstanding capabilities in financial services sector in Hungary. For more than 5 years we work in agile environment and organisation, that exploits working in cross functional teams with business, IT and commercial colleagues on a daily base.
This is a fantastic opportunity for an experienced professional to make real impact within one of the largest financial groups in CEE.
REQUIREMENTS:
- 5 years of experience at CRM development area.
- Experience in CRM campaign management of CRM solution development (Ms Dynamics/Sales Force/Terradata/Unica etc)
- Experience in translating business needs into technical specifications
- Strong problem-solving skills with the ability to diagnose technical issues and recommend effective solutions.
- Excellent communication skills with the ability to work cross-functionally and with both technical and non-technical teams.
Responsibilities:
- Collect, document, and translate business requirements into technical specifications for development teams regarding CRM developments
- Work closely with sales and customer care, product and IT teams to design and implement the new cloud-based CRM solution.
- Ensure that all technical requirements are feasible, scalable, and aligned with the organization’s technology stack and capabilities.
- Serve as a key person for the new CRM platform at development, enhancements and the implementation of new feature
- Collaborate with vendors, third-party providers, at all stages of development and implementation.
- Define testing requirements, create test cases, and ensure thorough user acceptance testing (UAT) before launching new loyalty features or system updates.
- Analyze and map out data flows between systems to ensure the seamless exchange of customer and loyalty-related data across various platforms.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Business Analysis
Graduate
Proficient
1
Budapest, Hungary
