CRM Consultant (m/f/d)

at  Spotler Group

ABOUT SPOTLER DACH

Spotler DACH is created through the acquisition of CrossEngage (now Spotler DACH) by the Spotler Group in December 2023. The Spotler Group is quickly bringing together a portfolio of innovative marketing technologies and companies that provide marketing teams large and small with the latest tools and local market expertise to make them successful. Following the re-branding we plan to attack the mid market E-commerce sector in the DACH region while still taking great care of our existing enterprise clients by cross selling group products.
At Spotler DACH, our international team of over 35 employees works every day to help our clients transform their customer base into valuable relationships through our Customer Prediction Platform. We are developing a seamlessly integrated platform that leverages the power of first-party customer data and optimizes it through artificial intelligence and machine learning. With our Intelligent Audiences, we want to help ensure that the diversity of brands in the market remains in the age of the platform economy and contribute to the success of our customers through value-oriented CRM.

ABOUT YOU

• Things often go a little too slow for you? We appreciate pioneers who find the right way to solve problems for the first time!
• You move forward even when it’s uncomfortable? Yes, exactly! You engage with relevant stakeholders and really make a difference for our customers.
• You improve your approach every day? We are never satisfied with the status quo!
• It often takes too long to really make a difference? We are a fast-paced and delivery-oriented environment and love flexibility!
• In short - we are looking for colleagues who want to continue to help shape our respectful, inclusive and professional culture.
  Is that you? Great! Then read on ;)

MORE ABOUT YOU

• You support the strategic development and expansion of CRM Consulting as a profit center.
• You strive for constant growth of Spotler DACH and contribute significantly to customer satisfaction with new ideas and impulses.
• You are a “sparring partner” for all internal departments on issues related to CRM.
• Your passion for data-driven CRM shines through in everything you do. You are analytical by nature, constantly seeking to uncover insights that can drive customer engagement and retention.
• You enjoy working at both strategic and operational levels—whether it’s shaping high-level CRM strategies or rolling up your sleeves to execute detailed tasks, you’re always ready to get your hands dirty.
• You thrive on data and analytics, using them not only to inform strategic decisions but also to optimize day-to-day operations and deliver tangible results.
• You enjoy working in a dynamic environment and bring the necessary passion and perseverance ("GRIT") to be successful here.
• You are independent and proactive in the implementation of projects and further development of the CRM Consulting area.

As our CRM Consultant (m/f/d) you are an integral part of the Consulting unit. As a trustworthy partner, you advise customers on best practice CRM in close cooperation with the Head of Consulting.

• Guide our clients in transforming their business models to thrive in a platform-driven digital environment. Your expertise will help them become customer-centric, focusing on long-term retention and growth.
• Analyze customer requirements, coordinate the technical implementation of business initiatives, drive process improvements, and support the necessary change management activities to ensure seamless integration of CRM solutions.
• Interpret customer data analyses to advise clients on strategic implications and identify focus areas in CRM. Your insights will directly impact their customer engagement and retention strategies.
• Manage your consulting projects from start to finish, ensuring smooth internal and external coordination. You’ll oversee every aspect of the project, ensuring that all deliverables meet the highest standards.
• Proactively lead the development of our Consulting products, always with an eye on optimizing our offerings to align with industry trends and ensure we provide the best possible solutions for our clients.
• Set up comprehensive email routes as part of full-service projects, coordinating with freelancers and other team members to deliver top-quality results for our clients.
• Negotiate price packages for your consulting projects with a clear goal of maximizing profitability for Spotler DACH, while ensuring clients receive exceptional value.