CRM Developer

at  Ten Group

OVERVIEW

We’re looking for someone who has a strong background in coding HTML for CRM and managing email campaigns to help us create proactive communications to inspire our members with content around dining, entertainment, travel, offers and benefits.

These are examples of tasks you may have to manage on a typical workday as a CRM developer:

• Stand up meeting with the Content team to plan the day ahead
• Build emails
• Segment data
• Schedule and deploy emails
• QA colleagues’ emails
• Identify and fix coding errors in email templates / email deliverability
• Design and build new modules in HTML

Technology we use:

• Acoustic and other ESPs
• Movable Ink
• Litmus and other email testing software
• Tableau for reporting

REQUIREMENTS

As this job requires a level of coding expertise, we are looking for most of the experience below. Ideally with email code experience, please bring relevant examples where your work reflects that level of experience.

• Strong knowledge of email HTML and CSS
• You can fix bugs and trouble shoot email template HTML
• You can build interactive emails
• Good knowledge of modular and responsive HTML and CSS
• You can build modules
• Experience with ltr and rtl languages
• Acoustic or other ESP experience essential
• Understanding of email design
• Good problem-solving skills
• Strong attention to detail and QA skills
• Be highly organised and efficient with time management
• Strong communication skills

WHO WE ARE

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten’s partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten’s services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten’s strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten’s Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en…

• Stand up meeting with the Content team to plan the day ahead
• Build emails
• Segment data
• Schedule and deploy emails
• QA colleagues’ emails
• Identify and fix coding errors in email templates / email deliverability
• Design and build new modules in HTM