CRM Executive - 9 month FTC

at  Screwfix

OVERVIEW

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Working within the CRM team, you’ll develop and execute customer marketing campaigns using our direct to customer channels (Direct Mail, Email, App, SMS & Coupon at Till). Keeping the customer at the heart of our communications, you’ll use our marketing automation software to develop personalised journeys aimed at engaging and retaining customers throughout their lifecycle. Reporting on key KPIs to measure success, engaging stakeholders and ensuring marketing plans, briefs and campaign trackers are kept up to date are an important part of the day to day.
We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.

REQUIRED SKILLS & EXPERIENCE

• Experience within a fast-paced and deadline driven environment
• A knowledge of CRM principles and digital marketing channels
• Proven ability to work co-operatively and effectively with others
• Confident communicator with the ability to work with people at all levels
• Strong time management and organisational skills with the ability to manage a large number of tasks at once
• Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas and formatting Word documents
• Experience in managing a changing workload is essential

• Working within the CRM Marketing team you will help to develop, execute and report on marketing campaigns using our state-of-the-art marketing automation software
• Work with software and martech experts to manage audiences and data in our customer engagement platform
• Design campaign briefs to enable any creative & artwork production for both online and offline media. This will also include the distribution and collation of proofs and amends working within campaign deadlines
• Co-ordinate and implement marketing activity in accordance with the agreed marketing plan
• Responsible for ensuring that marketing schedules are updated with marketing activities and key milestones are being met
• Manage communication of key plans on a regular basis with stakeholders such as Store Operations, Brand & Marketing, Commercial Planning, Web Merchandising
• Reporting & analysis of campaigns including presenting your findings
• Liaise with key stakeholders to ensure there is consistent communication of campaign activity
• Highlight any potential issues or problems that may affect the delivery of campaigns