CRM Intern

at  Wolt

Sales & Merchant Operations
Berlin, Germany
Intern
Wolt is the leading local commerce platform in several markets across Europe and Asia. Wolt makes it incredibly easy for you to discover and get what you want. Delivered to you – quickly, reliably and affordably. And by doing so, we make cities better places to live.
Wolt is embarking on a very exciting journey: to build one of the most important Retail Media ecosystems in the 29 countries we operate, so brands can leverage consumer insights, connect with shoppers via advertising in-app and off-app and deliver unforgettable brand experiences to our millions of shoppers.

CRM INTERN – WOLT ADS TEAM

We are looking for a motivated and detail-oriented CRM Intern to join our Wolt Ads team. As a CRM Intern, you will support the CRM Manager in implementing and optimizing customer relationship management flows and processes that drive engagement, retention, and revenue growth. This role offers a unique opportunity to gain hands-on experience in CRM tools, lead generation processes, and data-driven marketing strategies within a fast-paced, global advertising environment.
Our Wolt Ads Product team is responsible for building our Ads business across 23 countries, and as a CRM Intern, you will play a key role in supporting the development and execution of CRM strategies. You’ll work closely with local sales teams and central stakeholders to enhance customer engagement and streamline processes.

• Assist in the setup and maintenance of the Global Wolt Ads CRM Project, helping to track Ads bookings from restaurants, CPG brands, and media agencies.
• Support the creation and management of direct messaging flows using marketing automation tools to promote Wolt’s B2B products.
• Support the integration of CRM bookings with financial and billing processes by coordinating with the finance team.
• Collaborate with local and central sales teams to ensure accurate pipeline management and lead tracking using CRM tools like PipeDrive or Monday.com.
• Help generate reports on sales performance, pipeline progress, and client re-engagement activities.
• Conduct data analysis to identify trends and opportunities for improving customer engagement and retention.
• Assist in segmenting customer data and creating personalized offers, promotions, and campaigns for specific client segments.
• Monitor campaign performance and prepare recommendations for optimization based on data insights.
• Ensure that the CRM database is up-to-date and accurate.
• Help ensure compliance with data protection regulations and CRM best practices.
• Provide administrative and operational support to the CRM Manager and sales teams as needed.