CRM Manager - Nordic Market

at  LeoVegas Group

OUR SUCCESSFUL CANDIDATE WILL HAVE:

• Experience: 1-2+ years of CRM experience.
• Attributes: Positive, creative, and data-driven with excellent planning and organizational skills.
• Team Player: Willing to collaborate and learn from colleagues in a dynamic environment.
• Interest: Genuine interest in our product

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.

ABOUT THE ROLE:

Join LeoVegas Group as a CRM Manager, where you’ll lead the development and execution of multi-channel CRM strategies and activities aimed at enhancing player loyalty and lifetime value while achieving business objectives. Using a data-driven approach, you’ll develop and implement CRM strategies to drive engagement, retention, and profitability. Collaboration will be key as you work closely with your team and cross-functional teams to identify common goals, opportunities for efficiency, and innovative ideas.

YOU WILL BE RESPONSIBLE FOR:

• CRM Strategy: Develop and execute multi-channel CRM strategies to enhance player loyalty and lifetime value, delivering on business objectives.
• Budget and Planning: Ensure campaigns are planned accurately for assessment and measurement.
• Campaign Optimization: Continuously monitor and optimize campaigns and customer journeys to improve user experience, retention, and profitability.
• Data Analytics: Leverage advanced data analytics and segmentation techniques for personalized communication and campaigns.
• End-to-End Campaign Ownership: Accountable for successful campaign delivery, compliance, and flawless customer experience.
• Collaboration: Work closely with your team and cross-functional teams to identify common goals and innovative ideas.
• Creative Briefing: Provide clear briefings for engaging creative execution and relevant targeting.
• Industry Awareness: Stay updated with industry trends, regulations, competitors, and best practices.