CRM Manager - Service

at  KimberlyClark

YOUR JOB

As a customer Relationship Management (CRM) Service Product Manager, you bring your customer and product mindset to transform our CRM solution – solving customer problems in a way that works for the business. Delivering a forward-looking vision for IFP CRM service across the organization, crafting innovative solutions through our SalesForce CRM platform to empower our service organizations to deliver best-in-class customer experience and elevated business results. Collaborate with service teams, commercial, service design local CRM teams, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the SalesForce Platform. For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. K-C Professional®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day, and it takes the absolute best people to make that happen.
We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform, especially when it comes to product and process innovation. Our customers are always looking for new and better. Our competitors won’t stop evolving. And our communities demand responsible corporate practices. We need bold, transformative ideas from people who can turn them into reality. That means there’s no time like the present to make an impact here. It’s all waiting for you at Kimberly-Clark; you just need to log on!

• CRM Vision & Strategy – Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the business and service teams strategy and needs.
• CRM Leadership & product lifecycle management - Motivate IT product team with compelling vision, important problems to solve, prioritization of work and value-driven features.
• CRM solution consistency - drive towards one solution across regions to enable a more effective solution and enable quicker change
• CRM Results and change management - Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption
• Product Data Strategy – With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results.