CRM Retention Manager, EMEAP (m/f/d)

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.
Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of
• An attractive benefits package (e.g. attractive Abbott Pension Plan , a company bike, employee stock purchase program)
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis independent industry
• To become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• Multi-national environment, where we foster the development of our talents within the enterprise

EDUCATION/QUALIFICATIONS/EXPERIENCE:

• Higher education retention marketing and technical experience managing automated omnichannel programs; Educated to degree level in marketing or management. MBA/CIM would be an asset.
• Experience in digital retention marketing & CRM and omnichannel reach out including social CRM; 7+ years of CRM experience, healthcare industry a plus.
• Passion for improving user’s outcomes and experience working directly for B2C & B2B - with Patients and HCPs desirable
• Proven communication skills and ability to drive cross-functional collaboration across Commercial, Marketing, Analytics, IT, Regulatory and other Key Functions
• Successful implementation with technology vendors, including on time on budget projects with successful results
• Creates tailored materials to influence all touch points along the journeys leading to an outstanding Consumer and Professional experience and generate commitment for the ADC products and Brand.
• Entrepreneurial mindset, agile, comfortable with ambiguity, willingness to wear multiple hats to ensure team success
• Strong diagnostic and analytical skills. Be able to challenge the status quo with innovative solutions. Knowledge of data protection regulations.
• Strong relationship management skills. Ability to build relationships and work in project team, trust and influence with internal clients and other key stakeholders
• Ability to deliver clear and concise messages, management reports and presentations. Fluent in spoken and written English.
• Creates continuous improvement and learning cycles by implementing several waves of “Test & Learns” (fail fast, learn more quickly)
• A willingness to travel and work in an international team
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
  Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

PURPOSE OF THE ROLE:

The Purpose of this Role is to develop Retention Strategy in alignment to overall CRM strategy to ensure increasing retention to deliver sales target and meet/exceed projects KPIs for Abbott Diabetes Care.