CRM Sales and Service Technical Specialist

at  Megger

We are always looking for exceptional talent to join our inspiring multinational business and right now we are seeking to recruit a dedicated CRM Sales and Service Technical Specialist to join our Data and Technology Enablement team.

This role is critical in supporting our internal teams by providing technical assistance and guidance related to SAP Sales and Service modules. You’ll be at the forefront of troubleshooting issues, implementing solutions, and ensuring the smooth operation of SAP systems, all while helping Megger meet its global business objectives.

• Serve as the primary contact for technical assistance with SAP sales and service modules.
• Collaborate with cross-functional teams to implement solutions that address customer needs and improve system performance.
• Provide guidance and training to end-users on SAP functionality and best practices.
• Document support activities, including issue resolution steps, for future reference and knowledge sharing.
• Support the technical deployment of a Self-Service Portal and a global ticketing system.
• Identify and propose improvement opportunities across the SAP Sales and Service platform.
• Implement, test, and monitor SAP releases, system upgrades, and improvements.
• Hands-on experience with SAP ERP systems, including SAP ECC and SAP S/4HANA.
• Expertise in SAP sales and service modules, with a strong understanding of system architecture and configuration.
• Experience in customer support or technical consulting roles.
• Previous exposure to SAP platforms is advantageous.
• Experience in onboarding and integrating acquired businesses.
• Effective communication at all levels, both technical and non-technical.
• Strong teamwork skills, essential for collaboration with diverse professionals.
• Excellent problem-solving abilities and creativity.

For more detailed information about the role, please see the documents available tab at the top of this advert.
Please can internal applicants ensure Line Managers are made aware of your interest/application.
At Megger, our aim is to ensure everyone can live confidently and work safely, with the energies which power our world. We do this by designing and manufacturing safe, reliable, easy-to use portable electrical test equipment.
Our customers are at the heart of everything we do. This drives our innovation because we not only make it our business to understand what our customers really need but what it takes to be the partner who helps them perform at their best!
As a global operator, Megger is strategically located in over 100 countries, employing in excess of 1,500 employees. We are backed by world-leading support and expertise in the delivery of our 360-degree Customer Service including - software, product and tools design; onsite training; repairs; testing; and consultancy.
We are the one-stop shop, for electrical testing equipment and you can be part of it!
Our UK headquarters is in Kent, more aptly described as the beautiful Garden of England, with stunning views of Dover Castle, the Kent coastline and beyond to France.
Talk to us about Flexible working. Megger support flexible working for all employees and the right to request flexible working from day one of employment, with a limit of one request per 12-months.
Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute and encourage applications from candidates of all backgrounds and experiences. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Megger.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE. THEREFORE, IF YOU ARE INTERESTED, PLEASE SUBMIT YOUR APPLICATION AS EARLY AS POSSIBLE.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Archcliffe Road, Dover, Kent CT17 9EN
T: 01304 502 100
E: ukrecruitment@megger.co

This role is critical in supporting our internal teams by providing technical assistance and guidance related to SAP Sales and Service modules. You’ll be at the forefront of troubleshooting issues, implementing solutions, and ensuring the smooth operation of SAP systems, all while helping Megger meet its global business objectives.

• Serve as the primary contact for technical assistance with SAP sales and service modules.
• Collaborate with cross-functional teams to implement solutions that address customer needs and improve system performance.
• Provide guidance and training to end-users on SAP functionality and best practices.
• Document support activities, including issue resolution steps, for future reference and knowledge sharing.
• Support the technical deployment of a Self-Service Portal and a global ticketing system.
• Identify and propose improvement opportunities across the SAP Sales and Service platform.
• Implement, test, and monitor SAP releases, system upgrades, and improvements.
• Hands-on experience with SAP ERP systems, including SAP ECC and SAP S/4HANA.
• Expertise in SAP sales and service modules, with a strong understanding of system architecture and configuration.
• Experience in customer support or technical consulting roles.
• Previous exposure to SAP platforms is advantageous.
• Experience in onboarding and integrating acquired businesses.
• Effective communication at all levels, both technical and non-technical.
• Strong teamwork skills, essential for collaboration with diverse professionals.
• Excellent problem-solving abilities and creativity