CRM Solution Architect (Junior) 7856-1212

at  Foilcon

GENERAL SKILLS:

• Define the structure and relationships within CRM solutions, focusing on re-usable components, quality metrics, software organization, and interface determination.
• Develop, implement, and manage CRM solutions in large, distributed environments, ensuring comprehensive monitoring and understanding of system interactions and component integration.
• Identify limitations and requirements for source code and define interactions between application packages, databases, and middleware systems.
• Understanding of performance considerations across various environments.
• Experience in structured methodologies for application design, development, and implementation.
• Proficient in working with middleware and gateways.
• Familiarity with development tools, CASE tools, information retrieval packages, and other relevant software tools, including project management and business re-engineering software.
• Skilled in data and process modeling methodologies, with knowledge of metadata structures, repository functions, and data dictionaries.
• Experience in developing enterprise architecture deliverables (e.g., models).
• Awareness of emerging IT trends and directions.
• Excellent analytical, problem-solving, decision-making, verbal and written communication, interpersonal, and negotiation skills.
• A proven team player with a track record of meeting deadlines.

DESIRABLE SKILLS:

• Knowledge and experience with object-oriented analysis and design techniques.
• Familiarity with Ontario Government Enterprise Architecture methodologies, processes, and practices.
• Understanding of Information Management principles, concepts, policies, and practices.
• Experience in designing detailed functional and technical requirements for both new and existing business solutions.
• Experience in leading multi-tier application infrastructure design, documentation, and configuration for medium to large corporate implementations.
• Strong background in designing, developing, implementing, and maintaining large, complex CRM applications, workflow processes, and dynamic forms.
• Experience or knowledge in Curam (Case Management System) solution architecture
  Skills

TECHNICAL EXPERIENCE €“ 75%

• Strong understanding of designing and implementing microservices architectures, including the decomposition of monolithic applications, service orchestration, and the integration of microservices with legacy on-premise systems.
• Strong understanding of modern cloud-based integrations involving private, sensitive data with on-premise legacy solutions.
• Proven ability to design architecture patterns across large systems, including defining end-to-end governance models for operations and integration into hybrid solutions.
• Extensive experience in planning, creating, and implementing enterprise-level architectures, utilizing architectural patterns, frameworks, and best practices to build scalable, maintainable, and robust solutions.
• Proficient in integrating and utilizing Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) solutions within existing architectures, with strong knowledge of multi-tenancy, cloud service models, and API integrations.
• Experience in developing, implementing, and managing CRM solutions in large, distributed environments. Ability to monitor entire systems, understand all interactions between components, and define limitations and requirements for system interfaces and source code.
• Proven experience with Microsoft Azure services, including designing, deploying, and managing Azure cloud infrastructure and identity models like Azure Active Directory (B2C, B2B).
• Strong understanding of cybersecurity principles to ensure solutions comply with OPS regulations, including identity management, data encryption, and threat mitigation strategies.
• Experience with structured methodologies for the design, development, and implementation of applications, as well as proficiency with middleware and gateways.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Experience working in Agile teams, leveraging tools such as Azure DevOps and Jira.
• Awareness of emerging IT trends and directions, ensuring solutions remain forward-thinking and relevant.

COMMUNICATION AND LEADERSHIP SKILLS €“ 25%

• Familiarity with government procedures for the procurement and deployment of technology solutions.
• Ability to establish standard practices across different teams for effective transformation to modern technology architecture.
• Capable of developing both short-term and long-term plans for the transformation of architecture.
• Effective communication skills to liaise between technical and non-technical stakeholders, ensuring clear and concise information exchange.
• Demonstrated ability to lead multidisciplinary teams towards the successful completion of projects.
• Ability to develop comprehensive enterprise architectural deliverables (e.g., models, documentation) and understand the integration requirements from both high-level and low-level perspectives.
• Experience working with project managers and lead architects to scope work, identify technical risks, and manage priorities effectively.
• Knowledge of Ontario government IT protocols, security standards, and regulations is preferred.

Please refer the Job description for details