CRM Specialist

at  Unobravo International

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people’s lives, caring for their mental health and supporting their personal growth. We are a revolutionary online mental health platform, matching individuals with the right therapist. From the very beginning, our daily mission has been to revolutionize society’s perception of mental health by breaking down the stigma surrounding it.
At the core of Unobravo’s success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere. With more than 2 million therapy sessions, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life’s challenges.
Founded in 2019, Unobravo has grown to serve over 160,000 patients through our community of 5,000 therapists, transforming access to mental health support across Europe.
To take our company to the next level, we are currently looking for an CRM Specialist to join our team: this position offers an opportunity to drive innovation in the mental health market.

As a CRM Specialist, you will play a pivotal role in designing and executing high-impact Customer Relationship Management strategies that drive customer engagement, retention, and satisfaction, as well as strengthening the alliance between our therapists and the platform.
This role requires a deep understanding of customer journey touchpoints, both inside and outside the app, recognizing key triggers and entry points to create highly effective CRM campaigns. You will also need to master UX/UI content and persuasive copywriting to craft engaging, conversion-driven messaging.
Beyond email and push notifications, you will be responsible for an omnichannel approach, leveraging content cards, static banners, and in-app experiences to create a seamless and impactful communication strategy. Experience with Braze (or similar Marketing Automation platforms) is essential. Spanish language skills are a plus!