CRM Technical Program Manager

at  JPMorganChase

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Advanced knowledge of project and program management methodologies, tools (e.g., MS Project, JIRA, Confluence), and techniques, with a proven track record of delivering projects on time and within budget.
• Proven ability in managing through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Deep expertise in technology enabled program delivery and/or COO technology delivery experience
• Project Management Professional (PMP) or similar certification.
• Extensive knowledge of the product development life cycle, technical design, and data analytics, proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience leading complex data architecture projects supporting system design, testing and operational stability

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Develop and execute comprehensive project plans, oversee multiple technical programs and projects from inception to completion. Ensure programs are delivered on time, within scope, and within budget. Manage operating model – responsible for documentation, implementation, change management and ongoing strategy and planning. Maintain and monitor list of key program-level dependencies including across application groups and proactively track through to completion. Track key performance indicators (KPIs) and objectives, key results (OKRs) and report on program outcomes, prioritizing the book of work against key milestones and managing team capacity accordingly.
• Collaborate with cross-functional teams, including engineering, product management, and operations. Communicate program status, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders. Advise and influence senior leaders and business executives on key business decisions required and major change initiatives. Develop deep, trust-based advisor relationships with key client stakeholders in management, Global Technology, and the Lines of Business to drive delivery and achieve organizational alignment and buy-in
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team