CRO (Conversion Rate Optimisation) Executive - Myprotein

at  THG

ABOUT THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
THG Nutrition & Wellness:
THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world’s largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.

WHAT SKILLS AND EXPERIENCE DO I NEED FOR THIS ROLE?

• A bachelor’s degree in data, communications, maths/physics, business management, or a related field is preferred.
• Interest or experience as a CRO specialist or in a similar customer success role.
• Knowledge of online customer behaviour analysis and related platforms.
• Experience in gathering and interpreting customer success information.
• Proficiency in data analytics and CRO software.
• Strong interpersonal skills and a customer-focused approach.
• Excellent organisational, prioritisation, and time management skills.
• Ability to communicate results clearly and suggest actionable next steps for improvement.