CS Virtual Assistant for Tax Agency - (US-based/Remote)

at  Paired

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a US-based tax firm, is seeking a detail-oriented CS Virtual Assistant. This is a full-time role. We need someone who can work during Pacific Time business hours, from 8 AM to 5 PM.
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Key Responsibilities

• Slack channels set up. You will be responsible for inviting new members and also for bookmarks or pinning.
• You will be following up with the new members to check that their accounts are perfectly set up.
• You will be handling the Slack audit. You will track every message and tag who needs to respond if they are not able to answer inquiries.
• You will be posting reminders AM/PM for the team in Zoom workspace.
• You will be supporting emails - The company is currently transition from Gmail to Intercom.
• You will be checking portals on Canopy to make sure information was uploaded correctly by new members.
• You will be responsible for verifying/accepting requests and checking automation-added courses correctly in Skool.

REQUIREMENTS:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Prior administrative experience, preferably in a professional services firm.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office and accounting software.
• Excellent English skills
• Tools: Slack, GHL, Canopy, Skool, Gmail - Eventually Intercom , Zoom Workspace and Google Sheets

• Slack channels set up. You will be responsible for inviting new members and also for bookmarks or pinning.
• You will be following up with the new members to check that their accounts are perfectly set up.
• You will be handling the Slack audit. You will track every message and tag who needs to respond if they are not able to answer inquiries.
• You will be posting reminders AM/PM for the team in Zoom workspace.
• You will be supporting emails - The company is currently transition from Gmail to Intercom.
• You will be checking portals on Canopy to make sure information was uploaded correctly by new members.
• You will be responsible for verifying/accepting requests and checking automation-added courses correctly in Skool