CSM, Global Accounts

at  BetterUp

LET’S FACE IT, A COMPANY WHOSE MISSION IS HUMAN TRANSFORMATION BETTER HAVE SOME FRESH THINKING ABOUT THE EMPLOYER/EMPLOYEE RELATIONSHIP.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

JOIN US AND WE PROMISE YOU THE MOST INTENSE AND FULFILLING YEARS OF YOUR CAREER, DOING LIFE-CHANGING WORK IN A FUN, INVENTIVE, SOULFUL CULTURE.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.
The Global Customer Success Manager role contributes to the mission of BetterUp by serving our Global 500 accounts with a deep understanding of the evolution of their partners’ business strategy and operations through ongoing discovery and knowledge development. The Global CSM leads the end-to-end journey from design through value and outcome storytelling. The Global CSM will reinforce BetterUp’s vision of transformation as a trusted advisor, aligning the HTP narrative to the customer’s people strategy while constructively challenging to maximize BetterUp value and impact. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.

• Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
• Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing customers partners up for expansions well ahead of the renewal period.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
• Ability to travel for up to 20% of the time.