CSO - Customer Hub

at  Mission Australia

• 3 * Permanent Full Time | 35 hours/week
• Location: Blacktown NSW 2148
• Salary: $75K + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need
  Life at Mission Australia
  When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
  Your Opportunity
  This role will respond to queries, provide accurate and relevant information to Mission Australia Clients and members of the public. This role will also manage central administrative functions of the organization under the guidance of the Customer Hub Manager.

Your Key Responsibilities:

• Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.
• Respond to enquiries efficiently, manage client expectations and escalate more complex issues to a supervisor when necessary
• Cultivate positive working relationships with clients, tenants and both internal and external stakeholders
• Maintain client records accurately within CRM systems, Asset Management Systems and Data Management Systems
• Perform all central administrative tasks thoroughly, accurately and efficiently
• Deliver high quality experience for the caller using trauma informed language and techniques to defuse highlighted callers
• Participate in discussions to develop responses to tenant feedback and actively engage the tenants to participate in Mission Australia Housing and Community Programs

Requirements of Success

• Demonstrated experience in a high volume fast paced customer service role
• Understanding of social housing is desirable
• Proficient in MS-Office products – Word, Excel, Outlook etc
• Demonstrable skills in administrative process and data management
• Excellent written and oral communication and problem solving skills

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to apply
send your application today!
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank yo

• Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.
• Respond to enquiries efficiently, manage client expectations and escalate more complex issues to a supervisor when necessary
• Cultivate positive working relationships with clients, tenants and both internal and external stakeholders
• Maintain client records accurately within CRM systems, Asset Management Systems and Data Management Systems
• Perform all central administrative tasks thoroughly, accurately and efficiently
• Deliver high quality experience for the caller using trauma informed language and techniques to defuse highlighted callers
• Participate in discussions to develop responses to tenant feedback and actively engage the tenants to participate in Mission Australia Housing and Community Program