Culinary Support - Sessional

at  Western University

CLASSIFICATION & REGULAR HOURS

Hours per Week: 40
Salary Grade: $19.66
Please note, this position is a full-time sessional opportunity working from September to April each year.

ABOUT US

Hospitality Services consists of five distinct divisions - Campus Eateries, Residence Dining, Catering, Conference Services and Vending Services. We have over 600 employees working in the various divisions. We service over 23,000 customers per day in 20 campus operations providing our guests with a wide variety of options and choices including many of your favourite franchises.

QUALIFICATIONS

Education:

• Completion or pursuit of Ontario Secondary School Diploma or equivalent

Experience:

• 1 year of customer service experience

Knowledge, Skills & Abilities:

• Exceptional customer service skills with a positive, professional attitude and genuine customer service orientation
• Ability to perform duties in a professional and safe manner, adhering to WHMIS, HACCP and food safety practices
• Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
• Ability to perform physically demanding work and physically capable of prolonged standing, pushing, pulling, lifting and carrying up to 20 kg.
• Strong oral and written communication skills with an ability to comprehend verbal and written instructions (including recipes for interactive cooking)
• Demonstrated ability to work independently and take initiative and follow through on work assignments
• Natural inclination to respond courteously to instruction, questions and comments
• Ability to establish and build healthy working relationships and partnerships with customers, peers and supervisors
• Demonstrated dependability and cooperative nature
• Ability to work collaboratively in a team environment
• Basic mathematical skills with a high degree of accuracy and attention to detail
• Basic computer skills and the ability to learn new software
• For interactive cooking or food preparation, demonstrated ability to safely operate kitchen equipment and practice safe knife skills
• Ability to work all shifts, including early mornings, late nights, weekends and holidays
• Must be 18 years old to serve alcohol and be smart serve certified
• To perform driving functions, must hold a valid Class ‘G’ driver’s license

The Culinary Support employee is responsible for preparing and serving food and beverages, accepting payment, cleaning and sanitizing various work areas, collecting dishes and tableware and organizing workstations. The role will be in a frontline position responsible for providing exceptional customer service, restocking of product and assisting in other areas such as the kitchen and dish room. The Culinary Support also provides assistance for special functions (e.g. Banquets, BBQs, etc.), ordering, receiving and storing deliveries, assisting with training staff, performing table/bar service and operating a food service vehicle as required.