Currency Operations Team Leader

at  Bank of Canada

WHAT YOU NEED TO SUCCEED

We are looking for someone who is or has:

• ability to mentor and demonstrate inspirational leadership
• capable of being a critical thinker, making sounds decisions and present recommendations in a persuasive way
• strong interpersonal and communications skills (both oral and written)
• strong organizational skills in order to achieve the desired results in a timely fashion
• strong problem solving and analysis skills
• a great teammate and a self-starter
• ability to coach, develop and empower employees

YOUR EXPERIENCE

This position requires experience working in an Operations Centre and/or experience in a supervisory position within an operational environment. An equivalent combination of education and experience may also be considered.

WHAT YOU NEED TO KNOW

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• The official title for this position is “Team Leader ”

TAKE A CENTRAL ROLE

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada’s top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.

WHAT YOU WILL DO

As a Team Leader, you will collaborate closely with the Operations Manager, your colleagues from the Montréal and Toronto Agency Operations Centres (MAOC and TAOC) and the Director to ensure that the team’s objectives are consistent with the strategic direction of the Currency function.
With the support of the production coordinators, you will plan, supervise, and review daily activities to ensure compliance with established work plans, schedules, quality standards, procedures, and budgets. You will supervise a group of Operations Agents, providing advice and mentor to help them tackle problems, set performance objectives, and develop their skills. You will also be responsible of responding to potential queries regarding operational issues and/or productivity metrics.

More specifically you will :

• Cultivate in team members a well-developed sense of responsibility and perseverance, in order to attain a high level of service delivery and productivity, and maintain a work environment that promotes respect and diversity
• contribute to the development of the business plan and medium-term plan of the sub-business line and examine proposed plans to ensure that objectives are in line with the department’s mission and that measures are in place to meet client needs
• contribute to effective data governance by accurately recording of processing hours and procedural non-confirmities.
• conduct follow-up with the various service providers to ensure the quality and compliance of the products and services received
• participate in committees and/or support projects and tasks