Custody Tax Account Manager

at  BNP Paribas

Job Title: Custody Tax Account Manager
Business Unit: Banking & Custody – BNP Paribas S.A. Dublin Branch
Contract Type: Permanent contract
Location: Sandyford, Dublin
About BNP Paribas:
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.
Agility: we want to behave more simply to embrace useful innovation and digital transformation.
Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them.
Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.
Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered.
Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work.
Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint.
Expertise: We build upon our recognised and expanding knowledge of our teams.
Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers.
Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect.

ROLE:

Mission
Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts.
Manage proactively fiscal documentation on Client accounts (tax relief at source and tax reclaim).
Work closely with the tax Hub to ensure high quality level of service is consistently delivered within the defined framework of the SLA.
Manage operational impacts of local market changes communicated by the Hub via Market and Client updates.

KEY RESPONSIBILITIES:

Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts by building a database of up to date information received from the Hub (tax matrices, processes etc) and by maintaining the tax procedure up to date.
Manage proactively fiscal documentation on Client accounts having subscribed to the ‘Tax Pack’ offer, ensuring required forms are promptly completed and submitted, account set up is correct, renewal of documents prior to expiry.
Work closely with the tax Hub and Product in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA, with active participation in regular service calls held with the Hub and formalised via a log. Escalation to team manager of recurrent or sensitive issues.
Resolve all operational queries and issues raised by the Client and acknowledge the queries within 24 hours of receipt. If the query takes longer than 24 hours to resolve ensure proper and regular communication and follow up with Client until resolution.
Manage operational impacts of local market changes communicated by the Hub via Market and Client updates. Understand the content of the communications, challenging the hub where necessary, be the driver behind implementing changes in coordination with the Hub, local Client Account Management team and the Client.
Monitor closely the breaks on the Luxembourg tax pivot accounts, ensure all breaks are fully justified by the Hub.
Oversight on our DUAL and Hub office team based in Portugal

QUALIFICATIONS & EXPERIENCE REQUIRED FOR THIS ROLE:

3 years minimum experience in the securities services business, demonstrating good in-depth technical knowledge of global custody flows and products.
Good knowledge of tax processing and fiscal documentation considered as an advantage
Client service orientated with strong interpersonal and communication skills with the ability to deal with intermediaries and colleagues at all levels
Excellent organization skills with the ability to efficiently manage time, rank priorities and respect deadlines
Demonstrate autonomy, with the ability to take initiatives to improve process flows
Fluent French, English with another European language considered as an advantage