Customer Account Management: Consultants

at  Pepkor Lifestyle

CUSTOMER ACCOUNT MANAGEMENT: CONSULTANT

We are looking for dynamic and vibrant Collections Agents to join our team!

KNOWLEDGE:

• In-depth understanding of JD Group policies, processes, and systems
• Familiarity with relevant legislation (CPA, NCA, etc.)
• Proficiency in Microsoft Office and relevant systems/applications

SKILLS:

• Strong telephone etiquette and negotiation abilities
• Effective written and verbal communication
• Conflict management and emotional intelligence
• Business numerical skills and attention to detail

MINIMUM QUALIFICATION:

Matric Diploma, or Degree with 3-5 years of experience in a contact center environmen

JOB PURPOSE:

Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

KEY RESPONSIBILITIES:

• Customer Engagement: Communicate effectively to obtain relevant information.
• Customer-Centric Approach: Handle interactions with care and professionalism.
• Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.