Customer Account Manager

at  Carfinance247

ABOUT YOU

• Demonstrate outstanding communication and organisation skills
• Experience of working in a fast-paced environment.
• Hard working determined and resilient.
• Strong organisational skills and ability to prioritise workload effectively.
• Extremely self-motivated, enthusiastic and driven by targets and KPI’s.
• Experience of handling objections, ability to understand and promptly respond to customer needs.
• Comfortable working under pressure, proactive and uses own initiative.

ABOUT US

Benefits:

• Uncapped commission
• Subsidised Onsite Parking.
• Free fruit, barista bar and juice bar.
• Onsite gym.
• Free transport to and from Piccadilly.
• Birthday off!
• Enhanced maternity, paternity and adoption leave pay.
• Time off from day-one for fertility appointments.
• Discount club.
• Healthcare Cash plan.
• Free Employee Assistance Programme.
• Excellent career progression across the business.

Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.

ABOUT THE ROLE

We are looking for professional, organised customer focussed people to join our Customer Account Management Team. We need people who can work with our customers who have applied and been accepted for finance and can help them complete their journey to completion with us.
There is no hard selling involved! The customer has completed their loan application, your role is to help them every step of the way through their car buying journey. People skills , a positive attitude and excellent organisation the most important skills for this role.
There are targets and KPI’s in place, which means that you can earn excellent commission and bonuses. Our top performers will earn in excess of £65k.
You will be an excellent communicator, with a passion for talking to and helping people. You will be a well organised person, confident in working with technology and systems and a hard worker who wants to be rewarded for their effort, dedication and passion.
Hours are full time, 40 hours per week. Mon-Fri 9am-6pm, x2 10am-7pm. Occasional weekend days with a day off in lieu during the week. Overtime available.

RESPONSIBILITIES INCLUDE:

• Build rapport with the customer to understand exactly what they need.
• Walk our customers through every stage of their car buying journey.
• Utilise and update our CRM system to enable you to manage the customer journey pro-actively.
• Achieve all KPI’s around activity and quality.
• Achieve sales and performance targets set by the business.
• Thrive in working in a fast paced, target focussed environment high energy and high reward culture.
• Provide an impeccable customer experience putting the customer at the heart of everything you do.
• Achieve and maintain appropriate compliance standards and knowledge in the Data Protection Act, Money Laundering and Treating Customers Fairly.